Privacy Policy | AutoFlow

This Privacy Policy explains how AutoFlow ("AutoFlow", "we", "us", or "our") collects, uses, and protects information when you visit autoflowmn.com or use our services. By using our website or services, you agree to the practices described here.

Information we collect

Information you give us. Your name, business name, phone number, email address, and any details you share when you book a demo or contact us.
Customer interaction data. When we operate AI call and text answering for a client shop, we process the calls, messages, and booking details handled on the shop's behalf.
Usage data. Standard technical information such as your IP address, browser type, pages visited, and time on site, collected through cookies and analytics tools.

How we use information

To provide, operate, and improve our services.
To answer calls and texts, build estimates, and book appointments on behalf of client shops.
To respond to inquiries, schedule demos, and provide support.
To send service updates and, where permitted, relevant offers.
To measure and improve our website and advertising.

Cookies and analytics

We use cookies and similar tools, including analytics and advertising services such as Google, to understand how visitors use our site and to measure the performance of our ads. You can control cookies through your browser settings.

How we share information

We do not sell your personal information. We share information only with trusted service providers who help us operate our services (for example, hosting, communications, scheduling, and analytics providers), and only as needed to deliver those services. We may also disclose information if required by law.

Text messaging

If you provide a phone number, you may receive text messages related to your inquiry or service. Message and data rates may apply. You can opt out at any time by replying STOP.

Call recordings and transcripts

When call recording is enabled for a client shop, we may process recordings, transcripts, summaries, customer contact details, vehicle information, and appointment details on behalf of that shop. This data is used to answer calls, build leads, and keep records for the shop, and is handled in line with this policy.

Data security and retention

We use reasonable administrative and technical safeguards to protect information. We keep information only as long as needed to provide our services and to meet legal obligations.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may also unsubscribe from marketing messages at any time.

Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "last updated" date.

Contact us

Questions about this policy? Email hello@autoflowmn.com.